Privacy Policy

Last updated: February 2025

Four Wings Cleaning Company ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (fourwingscleaningcompany.com), contact us, or use our cleaning services in Twentynine Palms, California and surrounding areas.

1. Data We Collect

We may collect the following types of information:

• Contact and identity information: Name, email address, phone number, and mailing address when you request a quote, book a service, or subscribe to our newsletter.
• Service-related information: Property address, access instructions, scheduling preferences, and special requests necessary to perform cleaning services.
• Payment information: Billing address and payment method details; we do not store full credit card numbers on our systems when using third-party processors.
• Communications: Records of correspondence when you contact us by email, phone, or through our contact form.
• Technical and usage data: When you visit our website, we may collect IP address, browser type, device type, pages visited, and referring URL. We may use cookies and similar technologies as described below.

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and manage cleaning services and respond to your inquiries.
• Process payments and send service-related communications (e.g., confirmations, reminders).
• Send marketing or promotional communications (e.g., newsletter, tips, offers) if you have opted in. You may opt out at any time.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights and the safety of our staff and clients.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies (e.g., local storage) to:

• Remember your preferences and settings.
• Understand how visitors use our site (e.g., analytics) so we can improve it.
• Support features such as forms or subscription preferences stored locally (e.g., on a static site).

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: With trusted third parties who assist us in operating our business (e.g., payment processors, scheduling tools, email delivery) under strict confidentiality and data protection terms.
• Legal requirements: When required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In connection with a merger, sale of assets, or acquisition, with notice and continued protection of your information as described in this policy.

5. Security

We implement reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure handling of access codes and keys, training our staff on confidentiality, and using secure methods for storing and transmitting data. No method of transmission over the Internet or electronic storage is 100% secure; we encourage you to use strong passwords and protect your own account and access details.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, including to provide services, resolve disputes, enforce our agreements, and comply with legal obligations. When information is no longer needed, we will securely delete or anonymize it where feasible.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access or receive a copy of the personal information we hold about you.
• Correct or update inaccurate information.
• Request deletion of your information, subject to legal and operational requirements.
• Opt out of marketing communications (e.g., via unsubscribe link in emails or our unsubscribe page).

To exercise these rights or ask questions about your data, please contact us using the details below.

8. Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us so we can delete it.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., social media). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our services or website after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:

Four Wings Cleaning Company
73395 Twentynine Palms Highway
Twentynine Palms, CA 92277
Phone: +1 541 771 63539
Website: Contact form